Política de reembolso

Return & Refund Policy

General Policy:
All sales are final. We do not accept returns or offer refunds unless the product you receive is defective, damaged, or incorrect. If you receive a faulty or incorrect product, please contact us within 7 days of delivery with your order number and relevant details. Once approved, we will offer a replacement or full refund at no additional cost.
This policy does not affect your statutory rights.

Non-Returnable Items:
Except for cases of product defect or shipment error, all other sales are non-returnable and non-refundable. Personalized, custom, or final sale items cannot be returned or refunded unless defective or incorrect.

Contact:
If your item is defective, damaged, or the wrong item was delivered, contact us at info@danivane.com.

Regional Addendum

For European Union (EU) and EEA Residents

If you are located in the European Union or EEA, you may have additional statutory rights:

  • By law, you are entitled to withdraw from your online purchase within 14 days of delivery for most products, except for personalized, custom-made, perishable, or hygiene-sensitive items.

  • To exercise this right, please contact us at [email] within 14 days of receiving your order. Return shipping costs may apply unless the product is defective or incorrect.

For United Kingdom Residents

If you are located in the UK, you have the right to:

  • Cancel most online purchases within 14 days of receipt (except for personal/custom goods or perishable items).

  • For defective, misdescribed, or damaged goods, you are always entitled to a full refund or replacement.

  • Please notify us within 14 days for a withdrawal or 30 days for defective/misdescribed items.

For Australian Consumers

As an Australian consumer, nothing in this policy limits your rights under the Australian Consumer Law:

  • You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

  • If the goods are not of acceptable quality or do not match their description, you have the right to a remedy.

For Chinese Residents

For customers in China:

  • You may return most goods within 7 days of receipt with no reason required, except where exceptions apply under Chinese law (e.g., custom/perishable goods).

  • Return shipping may be at your expense unless we or the manufacturer are at fault.

For United States and Other Regions

If required by local law, or unless otherwise stated, customers are entitled to return defective, damaged, or misdescribed items for a refund or replacement. For all other reasons, returns are only accepted in accordance with the terms above and your statutory rights.

Please contact our customer service for any region-specific questions, as your rights may vary depending on your local laws and regulations.
By purchasing from our store, you agree to this policy as stated above.